ID.me for Paid Family Leave Benefits Administration System (PFLBAS)

ID.me Overview

Protecting your information is our top priority. That is why the DC Department of Employment Services (DOES) is pleased to announce the implementation of ID.me Single Sign-On (SSO) for accessing the DC Paid Family Leave Benefits Administration System (PFLBAS).

As of Thursday, September 11, 2025, all users will sign in to the PFLBAS using the new ID.me SSO system.

Why we are making this change

  • Security first: Your account will be protected by multi-factor authentication (MFA), an extra step that helps stop unauthorized access and prevent fraud.
  • One login, less hassle: With SSO, you will use one set of credentials to access the PFLBAS, so there is no need to juggle multiple usernames and passwords.
  • Trusted technology: Many services, including the IRS and Social Security Administration, already use ID.me. If you have an ID.me account, you may be able to use it here too.

What this means for you

  • If you are new to ID.me
    Visit ID.me and create an account, follow the step-by-step instructions here: How to Set Up and Protect Your ID.me Account.
  • If you already have ID.me
    If you have created an ID.me account in the last 12 months, you are ready to go. Simply sign in to the PFL benefits portal with your existing ID.me credentials starting the evening of September 11, 2025.
  • If you forgot your password
    Visit ID.me to reset it or connect with a support agent.

Your guide to the new login

We want your first sign-in with ID.me to be smooth and simple. Download our Step-by-Step Aid for clear instructions and visuals that show you exactly what to expect.

DOWNLOAD THE AID

Fraud prevention tips

  • Never share your one-time MFA code by phone, text, or email.
  • DOES will never ask for your ID.me password or verification codes.
  • Always check the web address. Make sure you are on ID.me to sign in and help.id.me for support.
  • Use a strong, unique password with your ID.me account.
  • If you are asked to re-verify, follow the on-screen steps. This helps keep your account secure.

Frequently asked questionsn

Do I need a new account if I already use ID.me elsewhere, like IRS or SSA?
Often, no. Try signing in with the same email and password. If ID.me needs more information, it will prompt you.

What if I forget my ID.me password?
Use ID.me’s password reset or live chat support.

Why do I have to enter a code when I sign in?
That is MFA. It is an added layer of protection to keep your account safe. If you cannot receive the code, you can use a recovery code.

Will DOES staff be able to help with ID.me account issues?
DOES can answer questions about your benefits, but cannot reset ID.me passwords or change account details. Please contact ID.me for account help.

Where to get help

  • ID.me account support: Visit help.id.me to browse FAQs, submit a ticket, or chat with an agent.
  • Paid Family Leave benefits: Call the Office of Paid Family Leave (OPFL) at 202-899-3700.