Get Help

The Office of Paid Family Leave offers multiple ways to get the support you need — find the option that works best for you.

Call Us

The fastest way to get answers. Our contact center team is available to help with questions about your claim, eligibility, benefits, tax and more.

→ Phone: (202) 899-3700

If you require assistance due to hearing impairment, call 711 to access TTY services.

Email Us

Prefer to write it out? Send us a message and a member of our team will follow up with you.

→ Email: [email protected]

Schedule an In-Person Appointment

Sometimes it helps to talk through things face to face. OPFL staff are available by appointment at the American Job Center (AJC) at DOES Headquarters. Whether you are working through a claim issue, filing for the first time, or need employer tax account support, we are happy to assist you in person.

Available Services

  • Filing a new PFL claim
  • Assistance with an active or closed claim
  • Benefit overpayment support
  • Employer tax account support

Before You Schedule

  • In-person appointments are by appointment only. Walk-ins are not available.
  • The most efficient way to apply for benefits or resolve claim issues remains the PFL benefits portal or by calling our contact center at (202) 899-3700. In-person appointments are intended for situations that require additional support beyond what those channels can provide.
  • Appointments scheduled for services other than Paid Family Leave will be canceled.

New appointment slots are released every two weeks.

Schedule Your Appointment

Virtual Office Hours — For Employers

Are you an employer with questions about PFL compliance, your responsibilities under the program, or looking for an overview to share with your team? Request a virtual session with our team and we will connect with you directly.

Request Virtual Office Hours

Invite OPFL to Your Community Event

We love connecting with DC communities. If you are hosting an event and would like our team to present, participate, or share information about DC Paid Family Leave, fill out our request form and someone from our team will follow up with you soon.

Submit a Community Event Request

Still Have Questions?

Visit our FAQ page for answers to common questions about eligibility, benefits, leave types, and how to apply.

Visit the FAQ